
What we strive for. . .

Relationships
Leading Edge Scaffold takes it a step further. Customer Success is what we strive for, which is why we are proactive in our communication with our customers. At the start of every new job, we create job portals for our customers, upload all job-specific documentation, and update all information as necessary so our customers always have current and accurate information available to them. We understand our customers are busy and their time is valuable. The responsibility to initiate and maintain communication is our job – not our customers. We continue to invest in technology to improve communication with our customers.
Accountability
No one wants mistakes, but when they occur, we hold ourselves 100% accountable. We are committed to rectifying all mistakes and learning from them so we can improve and always provide the highest quality service for our customers. Our business relationships are strengthened as a result of our accountability, response, and action after a mistake is made.
...honesty and integrity are our guiding principles.
We keep our word: Our reputation in the Scaffolding industry is solid because we do what we say. We honor our agreements and never put profit in front of our integrity or doing what is right. Our integrity is inherent in every aspect of our organization.
